1. Introduction
AROOJINSURANCE ("we," "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect information when you visit our website or speak with us by phone about car, auto, vehicle, home or travel insurance.
By using our website or calling (855) 724-3144, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We collect only the information needed to provide helpful insurance guidance. This may include:
- Contact details such as your name, phone number, email address and ZIP code, shared voluntarily during a call.
- Coverage details such as vehicle make, model and year, driving history, home characteristics, travel dates and destinations, and current insurance information.
- Technical information collected automatically when you visit our website, including IP address, browser type, device type, pages viewed, referring URLs and time spent on the site.
We do not ask for, and you should not share, payment card numbers, bank account details or Social Security numbers with us.
3. How We Use Information
We use the information we collect to:
- Answer your questions and explain insurance coverage options;
- Help you compare car, auto, vehicle, home and travel insurance choices;
- Follow up on your request when you have asked us to;
- Improve our website, content and customer experience;
- Detect and prevent fraud, abuse or security incidents; and
- Comply with applicable laws and legal obligations.
4. Phone Calls
Our services are provided primarily by telephone. Calls to (855) 724-3144 may be monitored or recorded for quality assurance, training and compliance purposes. Where required by state law, you will be informed of recording at the start of the call.
We comply with the Telephone Consumer Protection Act (TCPA) and do not place telemarketing calls or send marketing text messages without your prior express consent. You may ask us to stop contacting you at any time.
5. Sharing Information
We do not sell your personal information. We may share information only in the following circumstances:
- Service providers that help us operate our website, phone systems and analytics, under contractual confidentiality obligations;
- Insurance providers or licensed agents, only when you request a quote or connection and give your consent;
- Legal requirements, when required by law, subpoena or government request, or to protect our rights, users or the public; and
- Business transfers, in connection with a merger, acquisition or sale of assets, subject to this policy.
6. Cookies & Tracking
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site and measure the performance of our advertising. You can control or delete cookies through your browser settings. Disabling cookies may affect some website features.
Some browsers offer a "Do Not Track" signal. Because there is no uniform standard for these signals, our website may not respond to them, but we honor Global Privacy Control signals where required by law.
7. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information from unauthorized access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep personal information only as long as needed to fulfill the purposes described in this policy, resolve disputes and meet legal, accounting or regulatory requirements. When information is no longer needed, we securely delete or anonymize it.
9. Your Privacy Rights
Depending on your state of residence, including California, Virginia, Colorado, Connecticut, Texas and other states with consumer privacy laws, you may have the right to:
- Know what personal information we collect and how we use it;
- Request access to or a copy of your personal information;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Opt out of the sale or sharing of personal information and targeted advertising; and
- Not be discriminated against for exercising these rights.
California residents: Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you may exercise the rights above. We do not sell personal information as defined under California law.
To submit a request, call us or email us using the details below. We may need to verify your identity before processing your request, and we will respond within the time required by applicable law.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13, in line with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us with information, please contact us and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites, including insurance carriers. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
12. Policy Changes
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: